Refund policy

RETURNS, EXCHANGES & STORE CREDIT

Exchanges & Returns

We are happy to offer exchanges or store credit for eligible merchandise returned within 10 calendar days of delivery or in-store purchase confirmation.

To qualify for an exchange or store credit, items must:

Be unused, unworn, unwashed, and in original condition
Include all original tags and packaging
Show no signs of wear, odor, alterations, stains, makeup, or damage
Be accompanied by proof of purchase or order number

MANCANDY reserves the right to deny returns or exchanges that do not meet these conditions.

Store credit issued is valid for one year from the date of issue.

Final Sale Items

The following items are considered final sale and are not eligible for return, exchange, or store credit:

Sale or discounted items
Made-to-order products
Customized or altered items
Accessories, hats, underwear, or intimate garments
Limited edition or special collaboration items

Refund Policy

MANCANDY does not offer monetary refunds.

Approved returns will receive store credit equal to the original amount paid, excluding shipping costs.

If a defective or incorrect item cannot be replaced due to lack of inventory, store credit will be issued.

Shipping fees, duties, taxes, customs charges, and other related costs are non-refundable.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is incorrect or confirmed defective.

MANCANDY is not responsible for lost, stolen, or damaged return shipments.

We recommend using a trackable shipping service.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

sales@mancandy.mx

Please include:

Order number
Detailed description
Clear photographs of the item and packaging

Claims submitted after this period may not be accepted.

Processing Time

Once a return is received, please allow 5–10 business days for inspection and processing.

Approved store credits will be issued electronically.

International Orders

International orders are considered final sale unless the item received is defective or incorrect.

Customers are responsible for all return shipping costs, customs fees, duties, and related charges associated with international returns or exchanges.